Patients have a right to participate in decisions about their health care. If you are unhappy with any aspect of the service you receive, please discuss it with our Practice Manager. Also, please feel free to talk to your doctor or the receptionist or put it in writing if necessary. We are happy to receive constructive criticism.
If you feel you need to make a complaint to an outside agency, contact:
Health Complaints Commissioner
Level 26, 570 Bourke Street, Melbourne 3000.
Ph: 1300 582 113 (toll free) or email: hcc@dhs.vic.gov.au
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